Shipping Policy

Orders go out within 2 business days under most circumstances but can

take up to 5 business days to process. We ship by UPS, FedEx ground, or USPS, and large orders

will ship freight. Our products are discreetly shipped using plain unmarked cardboard boxes.

*IMPORTANT: We try our best to get same-day orders processed if the order arrives in time for

processing. However, when selecting 2nd Day or 3-Day shipping options, please be advised that

these options are promised from the time of shipping, not from when the order was submitted.

Please understand that it takes time to process the payment, pick up your order from the warehouse,

properly pack it in a box, label it and get it ready for shipping.

 

INTERNATIONAL CUSTOMERS: We will ship anywhere in the world, however, your payment will

typically take extra verification to protect against credit card fraud. Please use PAYPAL with a

confirmed address for the fastest service, or send an international money order to us. Credit card

payments can take up to one additional week, depending on how quickly your bank gets back to

us. We will not be responsible for any customs duties levied by your Country or any additional fees

for international shipping.

 

SHIPPING POLICY: All credit card orders for “in-stock” products placed by 2 PM MST (US Mountain

Standard Time) on any business day are generally shipped within 1-5 business days upon payment

approval. All orders received after 3:00 PM PST are processed on the following business

day. We do not ship items on weekends or regular bank holidays. No items will be delivered on

Sundays or holidays. If there are any anticipated delays in shipping your order, you may be

contacted by our Customer Service representative via e-mail or by phone, with options of accepting

the order at an estimated date or canceling for a refund of the item back-ordered.

For more details please visit our Refund and Terms of Use page.

 

“Ground Shipping” products may take 7 - 10 business days to be delivered.

SHIPPING DAMAGE: Shipping Damage must be reported within one week of receipt. Please notify

us, and we will file a FedEx claim to cover the broken products and then ship you new and/or

replacement parts. In the event you received the incorrect products, notify us immediately and we

will send you a return shipping label. Once you have shipped the incorrect products back to us, we

will promptly send you out the correct products.

 

TAXES AND DUTIES: Sustainable Hydroponics & Organic Garden Supply must charge Sales Tax on any orders shipped to

addresses within the state of Colorado. Each customer shall be responsible for any fees and taxes

required by the locality where the product is shipped.

 

Recent changes in interstate commerce require us to charge sales taxes in in certain states. States

may be added to this list without notice. If these taxes are applicable, you will see an additional

Sales Tax charge at the time of the checkout. Please contact Customer Service to see if your

product will be charged a sales tax.