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Shipping & Payment​

 

 

Orders from Sustainable HOGS go out in 0-2 business days under most circumstances but sometimes take 3 days or so to process. We ship by company truck, UPS, FedEx ground, USPS, and other freight carriers. Our products are typically discreetly shipped using plain unmarked cardboard boxes.

We try our best for same day order processing. However, when selecting expedited shipping options, please be advised that these timeframes start at the time of shipping, not from the time the order was submitted. Please understand that it takes time to process the payment, pick your order from the warehouse, properly pack it in a box, label it and get it ready for shipping.


 

INTERNATIONAL CUSTOMERS
 

We will ship anywhere in the world, however your payment will typically take extra verification to protect against credit card fraud. Credit Card, PAYPAL, sending an international money order, etc. work well. Credit card payments may take a few extra days depending on how quickly your bank gets back with us. We will not be responsible for any customs duties levied by your Country or any additional fees for international shipping.

 

SHIPPING POLICY


All credit card orders for “in-stock” products placed by 4 PM MST (US Mountain Standard Time) on any business day are normally shipped within 0-3 business days upon payment approval. All orders received after 4 PM MST are considered received on the following business day. We do not ship items on weekends or regular bank holidays. No items will be delivered on Sundays or holidays. If there are any anticipated delays in shipping your order, you may be contacted by our Customer Service representative via e-mail or by phone, with options of accepting the order at an estimated date or canceling for a refund of the item backordered.

For more details please visit our Refund and Terms of Use page.

Standard shipping within the lower 48 may take 0 - 5 days in transit.



 

SHIPPING DAMAGE

 

Shipping Damage must be reported within one week of receipt. Please notify us, and we will file a FedEx claim to cover the broken products and then ship you new and/or replacement parts. In the event you received the incorrect products, notify us immediately and we will send you a return shipping label. Once you have shipped the incorrect products back to us, we will promptly send you out the correct products.



 

TAXES AND DUTIES

 

Sustainable HOGS must charge Sales Tax on applicable orders. Each customer shall be responsible for any fees and taxes required by the locality where the product is shipped.

Recent changes in interstate commerce require us to charge sales taxes most in states. States may be added without notice. If these taxes are applicable, you will see an additional Sales Tax charge at the time of the checkout. Please contact Customer Service to see if your product will be charged a sales tax.

RETURNS

Items can generally be refunded or exchanged if purchased within the last 30 days.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

 

Several types of goods are exempt from being returned. Perishable goods such as food, flowers, nutrients, etc. We also do not accept products that are intimate or sanitary goods, hazardous materials, or flammable liquids or gases.

 

Additional non-returnable items:

* Gift cards

* Some health and personal care items

 

To complete your return, we require a receipt or proof of purchase.

 

Please do not send your purchase back to the manufacturer.

 

There are certain situations where only partial refunds are granted: (if applicable)

* Book with obvious signs of use

* Any item not in its original condition, is damaged or missing parts for reasons not due to our error.

* Any item that is returned more than 30 days after delivery

* Any item that is either not a normal stock item or not a normal stock quantity

 

Refunds (if applicable)

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

 

Late or missing refunds (if applicable)

If you haven’t received a refund yet, first check your bank account again.

Then contact your credit card company, it may take some time before your refund is officially posted.

Next contact your bank. There is often some processing time before a refund is posted.

If you’ve done all of this and you still have not received your refund yet, please contact us at sales@sustainhydro.com.

 

Sale items (if applicable)

Only regular priced items may be refunded, unfortunately sale items cannot be refunded.

 

Exchanges (if applicable)

We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at sales@sustainhydro.com and send your item to: 1424 Enterprise Court, Rifle, CO, 81650, United States.

 

Gifts

If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.

 

If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he will find out about your return.

 

Shipping

To return your product, you should get your item delivered to one of the following locations:

 

  • 1424 Enterprise Court, Rifle, CO, 81650, United States

  • 576 1/2 25 Rd, Grand Junction, CO, 81505, United States

 

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

 

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

 

If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

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