Shipping & Return Policy
Orders go out within 2 business days under most circumstances but can take up to 5 business days to process. We ship by UPS, FedEx ground, or USPS, and large orders will ship freight. Our products are discreetly shipped using plain unmarked cardboard boxes.
*IMPORTANT: We try our best to get same-day orders processed if the order arrives in time for processing. However, when selecting 2nd Day or 3-Day shipping options, please be advised that these options are promised from the time of shipping, not from when the order was submitted. Please understand that it takes time to process the payment, pick up your order from the warehouse, properly pack it in a box, label it and get it ready for shipping.
INTERNATIONAL CUSTOMERS: We will ship anywhere in the world, however, your payment will typically take extra verification to protect against credit card fraud. Please use PAYPAL with a confirmed address for the fastest service, or send an international money order to us. Credit card payments can take up to one additional week, depending on how quickly your bank gets back to us. We will not be responsible for any customs duties levied by your Country or any additional fees for international shipping.
“Ground Shipping” products may take 7 - 10 business days to be delivered. SHIPPING DAMAGE: Shipping Damage must be reported within one week of receipt. Please notify us, and we will file a FedEx claim to cover the broken products and then ship you new and/or replacement parts. In the event you received the incorrect products, notify us immediately and we will send you a return shipping label. Once you have shipped the incorrect products back to us, we will promptly send you out the correct products.
TAXES AND DUTIES: Sustainable Hydroponics & Organic Garden Supply must charge Sales Tax on any orders shipped to addresses within the state of Colorado. Each customer shall be responsible for any fees and taxes required by the locality where the product is shipped.
Recent changes in interstate commerce require us to charge sales taxes in certain states. States
may be added to this list without notice. If these taxes are applicable, you will see an additional
Sales Tax charge at the time of the checkout. Please contact Customer Service to see if your
product will be charged a sales tax.
To complete your return, we require a receipt or proof of purchase.
Please do not send your purchase back to the manufacturer.
Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately, we can’t offer you a refund or exchange.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original Packaging.
* Hazardous materials
* Gift cards
* Some health and personal care items
There are certain situations where only partial refunds are granted
* Book with obvious signs of use
* Any item not in its original condition is damaged or missing parts for reasons not due to our error.
* Any item that is returned more than 30 days after delivery
* Any item that is either not a normal stock item or not a normal stock quantity
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also, notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
Late or missing refunds
If you haven’t received a refund after 7 business days please contact us at firstname.lastname@example.org for further assistance.
Only regular-priced items may be refunded, unfortunately, sale items cannot be refunded.
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at email@example.com and send your item to 1424 Enterprise Court, Rifle, CO, 81650, United States.
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.
If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he will find out about your return.
To return your product, you should mail your product to 1424 Enterprise Court, Rifle CO, 81650, United States, or 576 1/2 25 Rd, Grand Junction, CO 81505, United States
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you may vary.
If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance.
Questions? Call Us